Maintenance Services

As companies become increasingly dependent on computer technology, maintenance problems become more costly in terms of both downtime and money. Our hardware maintenance agreements help you put a lid on hardware maintenance costs and give you the peace of mind that any problems that appear will be fixed as quickly as possible.

Our agreements allow you to establish a fixed annual budget for PC maintenance, so there are no surprises. Our service technicians can troubleshoot, diagnose and repair most electronic components, including monitors.
 
With such high reliance placed on the office network environment, it is essential that services are put in place to ensure speedy and accurate repair of the network to maximise uptime and productivity.
Territory Technology Solutions offers Programmed Network Maintenance and Network Management Services which removes the burden of network management from the user allowing a higher productivity for network users.

Following is an outline of the services covered.

- Network Management
- Remote and Onsite Management of Network Hardware / Software
- User Account Maintenance
- Data / Backup Integrity Checks
- Guaranteed Onsite Response Time

- Hardware Repair / Maintenance
- Hardware Programmed Maintenance
- User / Workstation Relocation
- Installation / Setup of New Hardware

- Software Management / Update
- Network Operating System Patching
- Workstation Application Patching
- Software Distribution  
 
 

Scheduled Maintenance Services

If you were to purchase a new car for lets say $35,000, you would want to keep the car for as long as possible without having problems and without it costing you any money with breakdowns.  You do this by getting it serviced and maintained on a regular basis.  Mechanical Information Technology equipment will last significantly longer if regularly maintained, paper dust, toner and airborne dust cause extreme wear and tear on moving parts, bearing and carriage assemblies.

Listed below are some common maintenance issues:

Laser Printers Paper dust and excess toner cause harsh wear on brass bearings and drive gear chains.  Remedy -Expensive Parts Replacement
  
Inkjet Printers Excess ink in purge pump assembly causes gears to jam and no ink to be cycled from the cartridge.
Remedy -Expensive Parts Replacement
  
Dot Matrix Printers Paper dust, tractor feed punch-outs from continuous feed paper cause drive gears to grid and eventually jam. Airborne and paper dust cause carriage assembly to wear out carriage rails and bearings. Remedy -Expensive Parts Replacement
  
Desktop Computers Airborne dust causes cooling fans to seize, power supply and CPU and possibly hard disk to fail.
Remedy -Expensive Parts Replacement
  
Laptop Computers Airborne dust causes cooling fans to seize, CPU and possibly hard disk to fail.  Dirt and grit lodged in keyboard and upper casing.
Remedy -Expensive Parts Replacement

Rather than the remedy being Expensive Part Replacement on all the above items 4 or 6 monthly scheduled maintenance services would prevent 90 percent of major hardware failures and save you money and downtime.

A typical service on a standard laser printer, inkjet or dot-matrix printer takes about 45 to 60 minutes to strip, service and re-assemble.
A standard desktop computer or laptop computer can take anything from 15 to 45 minutes to disassemble clean and test.

Why keep sacrificing hardware every 18 months when with a regularly scheduled service the equipment will last 4 to 6 times longer.
 
 

Remote Maintenance

Due to the remoteness of many clients that Territory Technology Solutions provides service for a lot of the repairs and maintenance for servers and workstations can be done remotely with the assistance of several hardware and software packages that we currently utilise.

The provision of this service is reliant on the type of data communications that the client has access to, however the majority of our remote clients are serviced by connection through a dialup modem

Other services such as server updating for service packs and hotfixes can also be scheduled for installation after hours as most businesses prefer not to have their servers re-booted during the day. As a large number patches are released by Microsoft on a weekly basis it is imperative that these security patches and hotfixes are applied to keep unwanted hackers out of your system.
 

Territory Technology Solutions also provides such services as uptime monitoring and alerting, performance monitoring of servers and network bandwidth, and several other services that ensure that your network is kept running at peak performance 100 percent of the time.

These services combined with Territory Technology Solutions wireless networking and wireless internet allow unhindered real-time monitoring of your network environment.

For more information please feel free to contact our friendly service staff on 08 8944 2222
or by e-mail admin@techsolutions.com.au