As companies become increasingly dependent on computer technology, maintenance problems become more costly in terms of both downtime and money. Our hardware maintenance agreements help you put a lid on hardware maintenance costs and give you the peace of mind that any problems that appear will be fixed as quickly as possible.
Our agreements allow you to establish a fixed annual budget for PC maintenance, so there are no surprises. Our service technicians can troubleshoot, diagnose and repair most electronic components, including monitors.
With such high reliance placed on the office network environment, it is essential that services are put in place to ensure speedy and accurate repair of the network to maximise uptime and productivity.
Territory Technology Solutions offers Programmed Network Maintenance and Network Management Services which removes the burden of network management from the user allowing a higher productivity for network users.
Following is an outline of the services covered;
- Network Management
- Remote and Onsite Management of Network Hardware / Software
- User Account Maintenance
- Data / Backup Integrity Checks
- Guaranteed Onsite Response Time
- Hardware Repair / Maintenance
- Hardware Programmed Maintenance
- User / Workstation Relocation
- Installation / Setup of New Hardware
- Software Management / Update
- Network Operating System Patching
- Workstation Application Patching
- Software Distribution
Due to the remoteness of many clients that Territory Technology Solutions provides service for a lot of the repairs and maintenance for servers and workstations can be done remotely through the tools available in our Managed Services Operations Centre located at our Winnellie office.
Other services such as server updating for service packs and hot fixes can also be scheduled for installation after hours as most businesses prefer not to have their servers re-booted during the day.
Territory Technology Solutions also provides such services as uptime monitoring and alerting, performance monitoring of servers and network bandwidth, and several other services that ensure that your network is kept running at peak performance 100 percent of the time.