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Maintenance
Solutions
As companies become increasingly
dependent on computer
technology, maintenance problems
become more costly in terms of
both downtime and money. Our
hardware maintenance agreements
help you put a lid on hardware
maintenance costs and give you
the peace of mind that any
problems that appear will be
fixed as quickly as possible.
Our agreements allow you to
establish a fixed annual budget
for PC maintenance, so there are
no surprises. Our service
technicians can troubleshoot,
diagnose and repair most
electronic components, including
monitors.
With such high reliance placed
on the office network
environment, it is essential
that services are put in place
to ensure speedy and accurate
repair of the network to
maximise uptime and
productivity.
Territory Technology Solutions
offers Programmed Network
Maintenance and Network
Management Services which
removes the burden of network
management from the user
allowing a higher productivity
for network users.
Following is an outline of the
services covered.
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- Network Management
- Remote and Onsite
Management of Network
Hardware / Software
- User Account
Maintenance
- Data / Backup
Integrity Checks
- Guaranteed Onsite
Response Time
- Hardware Repair /
Maintenance
- Hardware Programmed
Maintenance
- User / Workstation
Relocation
- Installation / Setup
of New Hardware
- Software Management /
Update
- Network Operating
System Patching
- Workstation
Application Patching
- Software Distribution
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Scheduled
Maintenance Services
If
you were to purchase a new car
for lets say $35,000, you would
want to keep the car for as long
as possible without having
problems and without it costing
you any money with breakdowns.
You do this by getting it
serviced and maintained on a
regular basis.
Mechanical Information
Technology equipment will last
significantly longer if
regularly maintained, paper
dust, toner and airborne dust
cause extreme wear and tear on
moving parts, bearing and
carriage assemblies.
Listed below are some common
maintenance issues:
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Laser Printers |
Paper dust and excess
toner cause harsh wear
on brass bearings and
drive gear chains.
Remedy -Expensive Parts
Replacement
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Inkjet Printers |
Excess ink in purge pump
assembly causes gears to
jam and no ink to be
cycled from the
cartridge.
Remedy -Expensive Parts
Replacement
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Dot Matrix Printers |
Paper dust, tractor feed
punch-outs from
continuous feed paper
cause drive gears to
grid and eventually jam.
Airborne and paper dust
cause carriage assembly
to wear out carriage
rails and bearings.
Remedy -Expensive Parts
Replacement
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Desktop Computers |
Airborne dust causes
cooling fans to seize,
power supply and CPU and
possibly hard disk to
fail.
Remedy -Expensive Parts
Replacement
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Laptop Computers |
Airborne dust causes
cooling fans to seize,
CPU and possibly hard
disk to fail. Dirt and
grit lodged in keyboard
and upper casing.
Remedy -Expensive
Parts Replacement
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Rather than the remedy being
Expensive Part Replacement on
all the above items 4 or 6
monthly scheduled maintenance
services would prevent 90
percent of major hardware
failures and save you money and
downtime.
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A typical service on a
standard laser printer,
inkjet or dot-matrix
printer takes about 45
to 60 minutes to strip,
service and re-assemble.
A standard desktop
computer or laptop
computer can take
anything from 15 to 45
minutes to disassemble
clean and test.
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Why keep sacrificing hardware
every 18 months when with a
regularly scheduled service the
equipment will last 4 to 6 times
longer. |
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Remote
Maintenance
Due to the remoteness of many
clients that Territory
Technology Solutions provides
service for a lot of the repairs
and maintenance for servers and
workstations can be done
remotely with the assistance of
several hardware and software
packages that we currently
utilise.
The provision of this service is
reliant on the type of data
communications that the client
has access to, however the
majority of our remote clients
are serviced by connection
through a dialup modem
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Other services such as
server updating for
service packs and
hotfixes can also be
scheduled for
installation after hours
as most businesses
prefer not to have their
servers re-booted during
the day. As a large
number patches are
released by Microsoft on
a weekly basis it is
imperative that these
security patches and
hotfixes are applied to
keep unwanted hackers
out of your system. |
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Territory Technology Solutions
also provides such services as
uptime monitoring and alerting,
performance monitoring of
servers and network bandwidth,
and several other services that
ensure that your network is kept
running at peak performance 100
percent of the time.
These services combined with
Territory Technology Solutions
wireless networking and wireless
internet allow unhindered
real-time monitoring of your
network environment.
For more information please feel free to contact
our friendly service staff on 08 89442222
or by e-mail
service@techsolutions.com.au
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