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TTS would like to take this opportunity to thank you for your business and would like to reassure you that we have implemented a number of measures as a result of the COVID-19 pandemic to ensure that we will continue to be able to support you effectively.
As a result, our businesses continue to run with the changes as below;
The office hours have been reduced to 8:30am to 5:00pm however as always if you call outside of these hours one of our afterhours team members will take the call. Emails and service requests will still be answered as normal.
We have moved to a partially decentralised, work-from home model with a minimum number of staff working from the office in Winnellie to ensure social distancing requirements can be met.
If you need to attend the office to collect equipment or drop off repairs the admin team will require you to sanitise at the front counter before engaging with the staff.
Our services team is working from home and will undertake remote repairs / services as we normally do. Onsite services can be undertaken when necessary with our team being equipped with a sanitisation kit to ensure the equipment and area they work on is cleaned before any repairs are undertaken. They will then clean the equipment before leaving site.
These precautions have been undertaken to protect our staff and yours, and to continue to be able to run our business and service your requirements effectively.
We recognise that our clients have changing requirements as we move through the daily changes made by the Federal and State / Territory Governments and we are here to help with transitioning your business to either partially or fully remote to support your workforce.
As the Governments implement the new changes, our teams have seen significant growth in enquiries and requests to our service desk over the last month and fortunately we've had the capacity to accommodate this. We expect this higher demand to continue for the foreseeable future. At this stage there has been no adverse impact on the performance metrics that we track but would ask for your patience if there any delays.
On behalf of the entire team at Territory Technology Solutions & Arafura Connect we thank you again for your continued support.
Michael Feldbauer and his Team at Territory Technology Solutions look after all our IT infrastructure and he does the same for a number of our clients too. Nothing seems to be a problem to him and his response time to fix any issues is
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